Complaints

If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways:

  • Speak to a member of the team during your visit

You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact details.

Every concern or complaint is handled with care, investigated fully, and treated as confidential. We review all feedback on a weekly basis, and when improvements are identified, we will let the individuals who raised the issue know about any actions taken.

Our service is regulated by the Care Quality Commission (CQC), which oversees and inspects healthcare providers to ensure they meet essential standards of safety and quality.