{"id":991278,"date":"2025-12-12T13:57:22","date_gmt":"2025-12-12T13:57:22","guid":{"rendered":"https:\/\/health.coleebri.com\/?page_id=991278"},"modified":"2026-06-07T16:49:47","modified_gmt":"2026-06-07T16:49:47","slug":"plaintes","status":"publish","type":"page","link":"https:\/\/health.coleebri.com\/fr\/plaintes\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"991278\" class=\"elementor elementor-991278\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2f6060 e-flex e-con-boxed e-con e-parent\" data-id=\"4a2f6060\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-110ab1c1 elementor-widget elementor-widget-text-editor\" data-id=\"110ab1c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\"><\/p>\n<p class=\"wp-block-paragraph\">Si vous n'\u00eates pas satisfait d'un aspect quelconque de votre exp\u00e9rience, n'h\u00e9sitez pas \u00e0 nous en faire part. Vous pouvez le faire de plusieurs mani\u00e8res :<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><p><\/p>\n<li>N'h\u00e9sitez pas \u00e0 vous adresser \u00e0 un membre de notre \u00e9quipe lors de votre visite<\/li><\/ul><ul class=\"wp-block-list\">\n<p><\/p>\n<li><a href=\"https:\/\/app.coleebri.eu\/forms\/complaint-feedback-form-r0tmol\">Utilisez le formulaire ci-dessous<\/a><\/li>\n<p><\/p><\/ul>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Vous pouvez d\u00e9poser une plainte de mani\u00e8re anonyme si vous le souhaitez, mais sachez que nous ne pourrons pas vous tenir inform\u00e9 de l'avancement de l'enqu\u00eate ni de son issue sans vos coordonn\u00e9es.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Chaque pr\u00e9occupation ou r\u00e9clamation est trait\u00e9e avec soin, fait l'objet d'une enqu\u00eate approfondie et est trait\u00e9e de mani\u00e8re confidentielle. Nous examinons tous les commentaires chaque semaine et, lorsque des am\u00e9liorations sont identifi\u00e9es, nous informons les personnes qui ont soulev\u00e9 le probl\u00e8me des mesures prises.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Notre service est r\u00e9glement\u00e9 par la Care Quality Commission (CQC), qui supervise et contr\u00f4le les prestataires de soins de sant\u00e9 afin de s'assurer qu'ils respectent les normes essentielles en mati\u00e8re de s\u00e9curit\u00e9 et de qualit\u00e9.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways: You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-991278","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Complaints - Coleebri Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/health.coleebri.com\/fr\/plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints\" \/>\n<meta property=\"og:description\" content=\"If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways: You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/health.coleebri.com\/fr\/plaintes\/\" \/>\n<meta property=\"og:site_name\" content=\"Coleebri Health\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-07T16:49:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/\",\"name\":\"Complaints - Coleebri Health\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#website\"},\"datePublished\":\"2025-12-12T13:57:22+00:00\",\"dateModified\":\"2026-06-07T16:49:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/health.coleebri.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/\",\"name\":\"Coleebri Health\",\"description\":\"Empowering potential, shaping tomorrow.\",\"publisher\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#organization\",\"name\":\"Coleebri Health\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/Asset-46@3x.png\",\"contentUrl\":\"https:\\\/\\\/health.coleebri.com\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/Asset-46@3x.png\",\"width\":2205,\"height\":715,\"caption\":\"Coleebri Health\"},\"image\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"R\u00e9clamations - Coleebri Health","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/health.coleebri.com\/fr\/plaintes\/","og_locale":"fr_FR","og_type":"article","og_title":"Complaints","og_description":"If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways: You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact...","og_url":"https:\/\/health.coleebri.com\/fr\/plaintes\/","og_site_name":"Coleebri Health","article_modified_time":"2026-06-07T16:49:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/health.coleebri.com\/complaints\/","url":"https:\/\/health.coleebri.com\/complaints\/","name":"R\u00e9clamations - Coleebri Health","isPartOf":{"@id":"https:\/\/health.coleebri.com\/en\/#website"},"datePublished":"2025-12-12T13:57:22+00:00","dateModified":"2026-06-07T16:49:47+00:00","breadcrumb":{"@id":"https:\/\/health.coleebri.com\/complaints\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/health.coleebri.com\/complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/health.coleebri.com\/complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/health.coleebri.com\/"},{"@type":"ListItem","position":2,"name":"Complaints"}]},{"@type":"WebSite","@id":"https:\/\/health.coleebri.com\/en\/#website","url":"https:\/\/health.coleebri.com\/en\/","name":"Sant\u00e9 Coleebri","description":"Renforcer le potentiel, fa\u00e7onner l'avenir.","publisher":{"@id":"https:\/\/health.coleebri.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/health.coleebri.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/health.coleebri.com\/en\/#organization","name":"Sant\u00e9 Coleebri","url":"https:\/\/health.coleebri.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/health.coleebri.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/health.coleebri.com\/wp-content\/uploads\/sites\/12\/2025\/02\/Asset-46@3x.png","contentUrl":"https:\/\/health.coleebri.com\/wp-content\/uploads\/sites\/12\/2025\/02\/Asset-46@3x.png","width":2205,"height":715,"caption":"Coleebri Health"},"image":{"@id":"https:\/\/health.coleebri.com\/en\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/pages\/991278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/comments?post=991278"}],"version-history":[{"count":5,"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/pages\/991278\/revisions"}],"predecessor-version":[{"id":991703,"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/pages\/991278\/revisions\/991703"}],"wp:attachment":[{"href":"https:\/\/health.coleebri.com\/fr\/wp-json\/wp\/v2\/media?parent=991278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}