{"id":989455,"date":"2025-04-26T18:35:27","date_gmt":"2025-04-26T18:35:27","guid":{"rendered":"https:\/\/health.coleebri.com\/avertissement\/"},"modified":"2026-07-31T23:26:24","modified_gmt":"2026-07-31T23:26:24","slug":"tc","status":"publish","type":"page","link":"https:\/\/health.coleebri.com\/fr\/juridique\/tc\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"989455\" class=\"elementor elementor-989455\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd5a5bd e-flex e-con-boxed e-con e-parent\" data-id=\"cd5a5bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4160d2 elementor-widget elementor-widget-text-editor\" data-id=\"d4160d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"none\">Terms and Conditions<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:157,&quot;335559739&quot;:157,&quot;335559740&quot;:270}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Coleebri Health \u2014 Coleebri Limited<\/span><\/b>\u00a0<br \/><span data-contrast=\"none\">Last updated: 3 June 2026<\/span>\u00a0<br \/><span data-contrast=\"none\">Version: 1.0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">These Terms and Conditions govern the provision of phlebotomy and pathology-related services to individual consumer patients by Coleebri Health. Corporate and business clients are served under a separate Service Level Agreement (SLA). By booking an appointment or placing an order, you agree to be bound by these Terms and Conditions.<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:630,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol><li><b><span data-contrast=\"none\"> About Us<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">Coleebri Health is the trading name of <\/span><b><span data-contrast=\"none\">Coleebri Limited<\/span><\/b><span data-contrast=\"none\">, a company registered in England and Wales. Our registered address is available on request and on file with Companies House.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Coleebri Health is registered with the <\/span><b><span data-contrast=\"none\">Care Quality Commission (CQC)<\/span><\/b><span data-contrast=\"none\"> as a provider of regulated healthcare activities, including phlebotomy (venepuncture). Our CQC registration number is <\/span><b><span data-contrast=\"none\">1-24249388869<\/span><\/b><span data-contrast=\"none\">. Our Registered Manager is <\/span><b><span data-contrast=\"none\">Guillaume Gual<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">We are regulated by the CQC under the Health and Social Care Act 2008 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Our regulated activities include the collection of blood samples by trained healthcare practitioners.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"2\"><li><b><span data-contrast=\"none\"> Scope of Service<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">We provide the following services:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Mobile phlebotomy<\/span><\/b><span data-contrast=\"none\"> \u2014 collection of venous blood samples at your home or an agreed location by a qualified healthcare practitioner<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Vital signs monitoring<\/span><\/b><span data-contrast=\"none\"> \u2014 measurement and recording of basic observations at your home or agreed location<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Self-collection kit facilitation<\/span><\/b><span data-contrast=\"none\"> \u2014 supply and dispatch coordination of UKCAIVD-marked, MHRA-registered home test kits for onward laboratory analysis<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Sample dispatch<\/span><\/b><span data-contrast=\"none\"> \u2014 point of collection labelling, appropriate packaging, and dispatch of samples to a nominated UKAS-accredited and\/or CQC-registered partner laboratory<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">We do not provide <\/span><\/b><span data-contrast=\"none\">laboratory analysis, clinical diagnosis, medical advice, results interpretation, or treatment recommendations. Laboratory testing, reporting, and any interpretation of results remain the sole responsibility of the relevant laboratory and\/or, where applicable, the clinician who requested the test. Where you have ordered a test directly without a referring clinician, we strongly recommend that you share your results with your GP or a qualified healthcare professional rather than interpreting them yourself, as this falls outside the scope of our service.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"3\"><li><b><span data-contrast=\"none\"> Patients Under 16<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">Our standard phlebotomy and vital signs services are available to individuals aged 16 years and over. We also provide phlebotomy services to young people aged 13\u201315 under a separate clinical protocol, in accordance with our Patient Journey Policy for Young People.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">For patients aged 13\u201315, the following additional conditions apply:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">A parent or legal guardian must be present at the appointment unless the young person has been assessed as Gillick competent \u2014 meaning they have been assessed as having sufficient maturity and understanding to consent to the procedure independently<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Where Gillick competence applies, our healthcare practitioner will assess and document this at the time of the appointment in accordance with established legal principles<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Where Gillick competence does not apply, written parental or guardian consent is required before the procedure can proceed<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"22\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Safeguarding considerations apply to all patients in this age group in accordance with our Safeguarding Policy<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">We do not provide phlebotomy services to children under 13 years of age.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"4\"><li><b><span data-contrast=\"none\"> Ordering Tests and Booking Services<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">When placing an order or booking an appointment, you are responsible for ensuring that all information you provide is accurate and complete. This includes:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">The patient&#8217;s full name, date of birth, address, and contact number<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Any special instructions for the appointment or sample processing<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Details of any laboratory request forms, test kits, or consumables required<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">If laboratory request forms, test kits, or other materials are required, these must be supplied in full and in advance of your appointment. We may not be able to complete a visit if required paperwork or materials are not available.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">You agree that you are solely responsible for selecting appropriate tests and ensuring they are suitable for their intended purpose. If in doubt, please consult your GP or a qualified medical professional before ordering.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"5\"><li><b><span data-contrast=\"none\"> Patient Consent and Suitability<\/span><\/b><\/li><\/ol><p><b><span data-contrast=\"none\">5.1 Consent at Booking<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">By confirming a booking for a patient, you confirm that the patient has been informed about the appointment and the nature of the service. Where you are booking on behalf of another person, you confirm that you have their agreement to share their personal and clinical details with us for the purposes of arranging their appointment.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">5.2 Clinical Consent at Appointment<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Valid clinical consent is obtained directly from the patient by our healthcare practitioner at the time of the appointment, in accordance with our Consent to Care and Treatment Policy and the Mental Capacity Act 2005. A patient may withdraw consent at any time before or during the procedure.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Where a patient lacks capacity to consent, our healthcare practitioner will act in accordance with the Mental Capacity Act 2005 and will not proceed without appropriate authorisation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">5.3 Pre-Appointment Information<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">You must inform us in advance of any known factors that may affect sample collection, including:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Difficult venepuncture or vein access<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">History of fainting (vasovagal episodes)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Mobility or accessibility requirements<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Relevant clinical conditions or medications<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Any safeguarding concerns relevant to the patient&#8217;s welfare<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Failure to disclose relevant information may affect our ability to deliver the service safely or at all.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"6\"><li><b><span data-contrast=\"none\"> Appointments and Access<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">Appointments are scheduled by agreement within an agreed time window. We may contact the patient in advance to confirm the booking and check availability.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">You must ensure that the patient is available and that safe, reasonable access to the collection address is possible at the agreed time. If the patient is unavailable, the address is inaccessible, or access cannot be achieved for reasons within your control, the appointment may be treated as a failed attendance and charged accordingly (see Section 7).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Our healthcare practitioners carry out a dynamic risk assessment at the start of every home visit. If the environment is assessed as presenting an unacceptable risk to the safety of the healthcare practitioner or patient, the visit may be paused or discontinued. We will notify you as soon as possible in such circumstances.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"7\"><li><b><span data-contrast=\"none\"> Cancellations, Consumer Rights, and Failed Appointments<\/span><\/b><\/li><\/ol><p><b><span data-contrast=\"none\">7.1 Your Statutory Right to Cancel<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Under the <\/span><b><span data-contrast=\"none\">Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013<\/span><\/b><span data-contrast=\"none\">, you have the right to cancel a booking or order within <\/span><b><span data-contrast=\"none\">14 days<\/span><\/b><span data-contrast=\"none\"> of confirmation without giving any reason and without penalty, provided the service has not yet been performed.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If you have expressly requested that the service begin within the 14-day cancellation period, and the appointment has taken place, your right to a full refund will be reduced proportionally to reflect the service already delivered.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">7.2 Self-Collection Kits \u2014 Sealed Kit Exception<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">For self-collection test kits, your 14-day cancellation right does not apply once the sealed kit has been opened, in accordance with Regulation 28(3)(d) of the Consumer Contracts Regulations 2013, which excludes the return of sealed goods that are not suitable for return after opening due to health protection or hygiene reasons.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Where a kit has not been opened and you cancel within the 14-day statutory period, you are entitled to a refund. To initiate a return, please contact us at health@coleebri.com \u2014 the return address will be provided to you once the return process has commenced.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">The cost of returning the kit to us is your responsibility. We reserve the right to reduce your refund to reflect any diminishment in the value of the kit caused by unnecessary handling or damage to the packaging, in accordance withRegulation 34(9) of the Consumer Contracts Regulations 2013. Refunds will be processed within 10 working days of the returned kit being received by us in satisfactory condition.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">7.3 Appointment Cancellation \u2014 Beyond the 14-Day Window<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Outside the statutory cancellation period, the following applies:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">More than 24 hours&#8217; notice:<\/span><\/b><span data-contrast=\"none\"> No cancellation charge<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Less than 24 hours&#8217; notice:<\/span><\/b><span data-contrast=\"none\"> The full appointment charge may apply<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Failed attendance (patient not available):<\/span><\/b><span data-contrast=\"none\"> The full appointment charge may apply<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">7.4 Failed Collections, Unable-to-Bleed Patients and Sample Rejection<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If a collection cannot be completed or a sample is rejected, the following applies depending on the cause:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Unable to obtain a sample (no fault of either party):<\/span><\/b><span data-contrast=\"none\"> Where, in the sole and reasonable clinical judgement of our healthcare practitioner, the difficulty could not have been avoided by following pre-appointment instructions, we will offer a rebooked appointment at a reduced or waived attendance charge. The original appointment fee may be partially retained to reflect the healthcare practitioner&#8217;s time and travel. We will discuss the fairest resolution with you on a case-by-case basis.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:690,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Appointment cannot safely proceed on arrival: <\/span><\/b><span data-contrast=\"none\">Where a healthcare practitioner attends but the appointment cannot safely proceed for clinical or safety reasons, a partial charge to reflect the healthcare practitioner&#8217;s time and travel will apply in all cases. Where the relevant factors were known at the time of booking and not disclosed, the full appointment charge may apply. The decision to discontinue an appointment on clinical or safety grounds rests with the healthcare practitioner.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:690,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Failed collection due to patient preparation:<\/span><\/b><span data-contrast=\"none\"> Where pre-appointment instructions were provided (such as fasting, hydration, or medication guidance) and were not followed, resulting in a failed or compromised collection, the standard appointment charge may apply. We will endeavour to advise on rescheduling.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:690,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Our error:<\/span><\/b><span data-contrast=\"none\"> If a collection fails or a sample is rejected due to our labelling, packaging, or handling error, we will arrange a redraw at no additional charge.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:690,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Laboratory rejection:<\/span><\/b><span data-contrast=\"none\"> If a collected sample is rejected by the laboratory due to factors outside our control (including haemolysis caused by patient factors, insufficient volume due to patient physiology, or sample deterioration during transit), the standard charge may still apply. We will notify you of the rejection and discuss options including a rebooked appointment.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">In all cases we will communicate with you promptly and work to reach a fair outcome. Nothing in this section limits your statutory rights under the Consumer Rights Act 2015.<\/span><b><span data-contrast=\"none\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">7.5 Refunds<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Refunds due under these Terms will be processed to your original payment method within <\/span><b><span data-contrast=\"none\">10 working days<\/span><\/b><span data-contrast=\"none\"> of the cancellation being confirmed. A working day is any day other than a Saturday, Sunday, or UK public holiday.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"8\"><li><b><span data-contrast=\"none\"> Sample Handling and Transport<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">Samples are labelled at point of collection immediately after collection and packaged using appropriate materials in accordance with UN3373 (Category B biological substance) transport regulations and our Sample Labelling and Transport Policy.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Dispatch is carried out using Royal Mail Special Delivery, a tracked courier service, or another agreed method. Once samples have been handed to the postal or courier service, responsibility for transit rests with that carrier. We are not liable for loss, delay, or damage occurring after dispatch, except where the issue was directly caused by our labelling or packaging error.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">8.1 Force Majeure<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause beyond our reasonable control, including (but not limited to) postal or courier disruption, extreme weather, public health emergencies, or actions of third parties. In such circumstances, we will notify you as soon as reasonably practicable and work to reschedule or resolve the matter. If a force majeure event continues for more than 30 days, you may cancel your booking and receive a full refund for services not yet delivered.<\/span><\/p><ol start=\"9\"><li><b><span data-contrast=\"none\"> Fees, Pricing, and Payment<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">All fees are stated inclusive of VAT at the applicable UK rate. Prices are as quoted at the time of booking. We reserve the right to amend our pricing, but changes will not affect any booking or order already confirmed.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Our fees are based on the service requested and may include additional charges for:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Travel outside a standard distance radius<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Urgent or out-of-hours bookings<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Multiple patients at the same address<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Additional sample types or specialist collection requirements<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Extended travel time to remote locations<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">For individual consumer patients, full payment or a deposit may be required at the time of booking. Payment methods accepted are set out on our website or confirmed at the time of booking.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Late payment of any agreed balance may attract interest at <\/span><b><span data-contrast=\"none\">8% above the Bank of England base rate<\/span><\/b><span data-contrast=\"none\"> per annum, calculated daily.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Corporate and B2B clients:<\/span><\/b><span data-contrast=\"none\"> Organisations, employers, and corporate clients are not governed by these Terms and Conditions. A separate Service Level Agreement (SLA) is available and governs all B2B service arrangements, including invoicing terms, volume pricing, and agreed payment schedules. Please contact us to discuss a corporate arrangement.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"10\"><li><b><span data-contrast=\"none\"> Clinical Limitations<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">We do not provide treatment advice, clinical diagnosis, results interpretation, or medical consultation of any kind. Our service is limited to the physical collection of biological samples and, where applicable, the facilitation of kit dispatch. Tests may be ordered directly by patients online or through a referring clinician. In either case, we strongly recommend consulting your GP or a qualified healthcare professional to review your results \u2014 we are not able to interpret results on your behalf. We do not accept liability for any consequences arising from your decision not to seek professional advice following receipt of test results.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"11\"><li><b><span data-contrast=\"none\"> Complaints Procedure<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">We are committed to handling all complaints fairly, transparently, and in accordance with <\/span><b><span data-contrast=\"none\">CQC Regulation 16 (Receiving and Acting on Complaints)<\/span><\/b><span data-contrast=\"none\"> and the <\/span><b><span data-contrast=\"none\">Health and Social Care Act 2008 (Regulated Activities) Regulations 2014<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">11.1 How to Make a Complaint<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Any service user, their family member, or representative may submit a complaint verbally or in writing. Complaints can be directed to any member of staff or directly to our designated complaints officer:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:690,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Name: Guillaume Gual, Registered Manager<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"20\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:690,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Email: <\/span><a href=\"mailto:health@coleebri.com\"><span data-contrast=\"none\">health@coleebri.com<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">11.2 Our Response Timescales<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Acknowledgement:<\/span><\/b><span data-contrast=\"none\"> Within <\/span><b><span data-contrast=\"none\">3 working days<\/span><\/b><span data-contrast=\"none\"> of receipt<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Full written response:<\/span><\/b><span data-contrast=\"none\"> Within <\/span><b><span data-contrast=\"none\">30 working days<\/span><\/b><span data-contrast=\"none\"> of receipt, including findings, any action taken or proposed, and an apology where appropriate<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">11.3 Escalation<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If you are not satisfied with our response, you have the right to escalate your complaint to:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Care Quality Commission (CQC):<\/span><\/b> <a href=\"http:\/\/www.cqc.org.uk\/\"><span data-contrast=\"auto\">www.cqc.org.uk<\/span><\/a><span data-contrast=\"none\"> | Tel: 03000 616161<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Citizens Advice:<\/span><\/b> <a href=\"http:\/\/www.citizensadvice.org.uk\/\"><span data-contrast=\"auto\">www.citizensadvice.org.uk<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Alternative Dispute Resolution (ADR):<\/span><\/b><span data-contrast=\"none\"> We will provide details of an approved ADR scheme upon request if your complaint cannot be resolved directly<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Your right to escalate a complaint to the CQC or pursue alternative dispute resolution is not restricted by these Terms and Conditions. Any term that purported to restrict this right would be void.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">11.4 Kit Sales \u2014 Consumer Rights<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">The remedies available to kit customers under the Consumer Rights Act 2015 \u2014 including replacement or refund for faulty or non-conforming goods \u2014 are not excluded or limited by these Terms. Repair is not offered as a remedy given the single-use nature of test kits.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"12\"><li><b><span data-contrast=\"none\"> Data Protection and Privacy<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">We process your personal data and, where applicable, special category health data in accordance with the <\/span><b><span data-contrast=\"none\">UK General Data Protection Regulation (UK GDPR)<\/span><\/b><span data-contrast=\"none\"> and the <\/span><b><span data-contrast=\"none\">Data Protection Act 2018<\/span><\/b><span data-contrast=\"none\">, and in keeping with the <\/span><b><span data-contrast=\"none\">Caldicott Principles<\/span><\/b><span data-contrast=\"none\"> governing the use of patient information.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">12.1 Lawful Basis for Processing<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">We process personal and clinical data on the following lawful bases:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Article 6(1)(b) UK GDPR<\/span><\/b><span data-contrast=\"none\"> \u2014 processing necessary for the performance of a contract with you<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Article 6(1)(c) UK GDPR<\/span><\/b><span data-contrast=\"none\"> \u2014 processing necessary for compliance with a legal obligation<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Article 9(2)(h) UK GDPR<\/span><\/b><span data-contrast=\"none\"> \u2014 processing of special category health data for the purposes of the provision of health care and treatment<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">12.2 What We Use Your Data For<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Patient data is used only for the following purposes:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Arranging, confirming, and delivering your appointment or order<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Communicating with you about your booking or service<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Transmitting sample and patient identification data to our nominated partner laboratory<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Complying with our legal and regulatory obligations (including CQC, MHRA, and RIDDOR reporting requirements)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Maintaining clinical records in accordance with applicable retention schedules<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">12.3 Data Processors<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Your personal data may be shared with the following categories of processors and partners, each bound by appropriate Data Processing Agreements (DPAs):<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Our nominated UKAS-accredited and\/or CQC-registered <\/span><b><span data-contrast=\"none\">partner laboratories<\/span><\/b><span data-contrast=\"none\"> (for sample analysis)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Our <\/span><b><span data-contrast=\"none\">practice management system<\/span><\/b><span data-contrast=\"none\"> provider (for appointment and record management)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Our <\/span><b><span data-contrast=\"none\">secure communications<\/span><\/b><span data-contrast=\"none\"> provider (for encrypted document and results handling)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Postal and courier services (limited to name and address data only)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Regulatory authorities where required by law (e.g. CQC, HSE, MHRA, Public Health bodies)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">We do not sell your personal data. We do not share your data with third parties for marketing purposes.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">12.4 Retention<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Clinical and personal data is retained in accordance with our Records Management and Retention Policy and the <\/span><b><span data-contrast=\"none\">Records Management Code of Practice for Health and Social Care 2023<\/span><\/b><span data-contrast=\"none\">. Clinical records are generally retained for a minimum of 8 years from last contact for adult patients (or until the patient&#8217;s 25th birthday if they were a minor when treated, whichever is later).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">12.5 Your Rights<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">You have the right to access, correct, restrict, or request erasure of your personal data, subject to applicable legal and regulatory retention requirements. To exercise your rights, please contact us using the details in Section 11.1 above.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Our full <\/span><b><span data-contrast=\"none\">Privacy Notice<\/span><\/b><span data-contrast=\"none\"> \u2014 which sets out all data processing activities, international transfer safeguards, and data subject rights in detail \u2014 is available and can be provided to you on request.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"13\"><li><b><span data-contrast=\"none\"> Equality and Reasonable Adjustments<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">Coleebri Health is committed to providing services in a way that is fair, inclusive, and free from unlawful discrimination. We comply with the <\/span><b><span data-contrast=\"none\">Equality Act 2010<\/span><\/b><span data-contrast=\"none\"> and respect the <\/span><b><span data-contrast=\"none\">Human Rights Act 1998<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">We do not discriminate, directly or indirectly, against any person on the basis of any protected characteristic, including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">We will make <\/span><b><span data-contrast=\"none\">reasonable adjustments<\/span><\/b><span data-contrast=\"none\"> to accommodate individual needs, including (but not limited to):<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Mobility or access requirements at the collection address<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Communication needs (ie language requirements)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Neurodivergence or cognitive accessibility requirements<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Cultural, religious, or identity-based preferences in the delivery of care<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">If you have any specific requirements, please inform us at the time of booking and we will do our best to accommodate them.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"14\"><li><b><span data-contrast=\"none\"> Safeguarding<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">Coleebri Health takes its safeguarding responsibilities seriously. We have a duty to protect the welfare of all patients, including vulnerable adults and young people, in accordance with the <\/span><b><span data-contrast=\"none\">Care Act 2014<\/span><\/b><span data-contrast=\"none\">, the <\/span><b><span data-contrast=\"none\">Children Act 1989 and 2004<\/span><\/b><span data-contrast=\"none\">, and <\/span><b><span data-contrast=\"none\">Working Together to Safeguard Children 2023<\/span><\/b><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Our named <\/span><b><span data-contrast=\"none\">Safeguarding Lead<\/span><\/b><span data-contrast=\"none\"> is <\/span><b><span data-contrast=\"none\">Guillaume Gual, Registered Manager<\/span><\/b><span data-contrast=\"none\">. Any safeguarding concern identified during the course of our service will be reported to the appropriate statutory authority without delay.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If you have a safeguarding concern about yourself or someone else, please contact us or call:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Adult Social Care (local authority):<\/span><\/b><span data-contrast=\"none\"> Via your local council<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Children&#8217;s Social Care:<\/span><\/b><span data-contrast=\"none\"> Via your local authority<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Emergency services:<\/span><\/b><span data-contrast=\"none\"> 999<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"none\">NSPCC Helpline:<\/span><\/b><span data-contrast=\"none\"> 0808 800 5000<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ol start=\"15\"><li><b><span data-contrast=\"none\"> Duty of Candour<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">Coleebri Health operates in accordance with <\/span><b><span data-contrast=\"none\">CQC Regulation 20 \u2014 Duty of Candour<\/span><\/b><span data-contrast=\"none\">. If a notifiable safety incident occurs in connection with your care \u2014 meaning an incident that results in, or may result in, harm to a patient \u2014 we will:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Notify you (or your representative) as soon as reasonably practicable<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Provide a truthful account of what is known at the time<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Offer an apology<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"15\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Document the notification and our response<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">The Duty of Candour is a statutory obligation. Our ability to fulfil it cannot be restricted or waived by any agreement.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"16\"><li><b><span data-contrast=\"none\"> Refusal of Service and Termination<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">We may decline or discontinue a booking or service where:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">There are safety concerns for the patient or our staff<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Required information, paperwork, or materials have not been provided<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">The booking cannot proceed safely or lawfully<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">There has been a material breach of these Terms<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"16\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Access to the collection address is unsafe or cannot be achieved<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-contrast=\"none\">Any decision to refuse service is made on clinical, safety, or operational grounds only. <\/span><b><span data-contrast=\"none\">We do not refuse service on the basis of any protected characteristic<\/span><\/b><span data-contrast=\"none\"> under the Equality Act 2010. A refusal of service is not a breach of our equality obligations where it is made on legitimate clinical or safety grounds consistent with our published Inclusion and Exclusion Criteria Policy.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Where we decline or terminate a service, we will notify you as soon as reasonably possible. Any refund will be determined in accordance with the circumstances, including the reason for termination, any charges already incurred for attendance or partial service delivery, and your statutory rights as set out in these Terms. We do not guarantee a full refund in all circumstances where service is declined or terminated, particularly where the reason for termination arises from your actions or a breach of these Terms.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"17\"><li><b><span data-contrast=\"none\"> Corporate and B2B Clients<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">These Terms and Conditions apply to <\/span><b><span data-contrast=\"none\">individual consumer patients only<\/span><\/b><span data-contrast=\"none\">. If you are an organisation, employer, clinic, GP practice, or other business entity seeking to use our services on behalf of multiple patients or as part of a commercial arrangement, these Terms do not apply to your engagement with us.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Corporate and B2B clients are served under a separate <\/span><b><span data-contrast=\"none\">Service Level Agreement (SLA)<\/span><\/b><span data-contrast=\"none\">, which sets out bespoke terms including invoicing arrangements, volume pricing, quality metrics, data processing obligations, and complaint handling timelines. Please contact us to request an SLA or to discuss a corporate partnership.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"18\"><li><b><span data-contrast=\"none\"> Changes to These Terms<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">We may update these Terms and Conditions from time to time to reflect changes in the law, CQC requirements, or our services. The version in force at the time you place a booking or order is the version that applies to that booking or order.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If we make a material change to these Terms that affects an existing booking, we will give you reasonable advance notice by email or in writing. If you are not satisfied with the change, you may cancel your booking and receive a full refund for services not yet delivered.<\/span><\/p><p><span data-contrast=\"none\">The current version of these Terms is always available on our website and can be provided to you on request.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"19\"><li><b><span data-contrast=\"none\"> Liability<\/span><\/b><\/li><\/ol><p><b><span data-contrast=\"none\">19.1 Our Responsibility to You<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">We are responsible for loss or damage you suffer that is a direct and foreseeable result of our breach of these Terms or our negligence. We are not responsible for any loss or damage that was not foreseeable at the time of booking. This does not affect your statutory rights.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">19.2 Limitations<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Subject to Section 19.3, we are not liable for:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Loss, delay, or damage to samples occurring after they have been handed to a postal or courier service, except where caused by our own labelling or packaging error<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">The laboratory&#8217;s failure or delay in processing, analysing, or reporting a sample<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Losses resulting from your failure to follow pre-appointment instructions (e.g. fasting requirements, hydration guidance)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Losses resulting from inaccurate or incomplete information provided by you at the time of booking<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">Indirect or consequential losses, including loss of earnings or business opportunity<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><b><span data-contrast=\"none\">19.3 No Exclusion for Statutory Rights<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">Nothing in these Terms limits or excludes our liability for:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Death or personal injury caused by our negligence<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Fraud or fraudulent misrepresentation<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Any breach of the terms implied by the <\/span><b><span data-contrast=\"none\">Consumer Rights Act 2015<\/span><\/b><span data-contrast=\"none\"> (including satisfactory quality, fitness for purpose, and conformity with description)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"18\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">Any liability that cannot lawfully be excluded or restricted under applicable UK law, including the <\/span><b><span data-contrast=\"none\">Consumer Protection Act 1987<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:105,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ol start=\"20\"><li><b><span data-contrast=\"none\"> Governing Law<\/span><\/b><\/li><\/ol><p><span data-contrast=\"none\">These Terms and Conditions are governed by the laws of <\/span><b><span data-contrast=\"none\">England and Wales<\/span><\/b><span data-contrast=\"none\">. Any disputes arising out of or in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">If you are resident in <\/span><b><span data-contrast=\"none\">Scotland<\/span><\/b><span data-contrast=\"none\">, you may also bring proceedings in the Scottish courts. If you are resident in <\/span><b><span data-contrast=\"none\">Northern Ireland<\/span><\/b><span data-contrast=\"none\">, you may also bring proceedings in the courts of Northern Ireland.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Short Checkout Confirmation<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-30,&quot;335559738&quot;:315,&quot;335559739&quot;:105,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><b><span data-contrast=\"none\">Important \u2014 please read before confirming your booking:<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:630,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">By confirming this booking, you acknowledge that:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:630,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The patient is 13 years of age or older<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">For patients aged 13\u201315: a parent or legal guardian will be present at the appointment, or the young person has been assessed or is expected to be assessed as Gillick competent; you understand that our healthcare practitioner will assess and document this at the time of the appointment<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">The patient has been informed about the appointment and the nature of the service<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Coleebri Health provides sample collection only \u2014 we do not provide laboratory analysis, results interpretation, diagnosis, or medical advice<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Where you have ordered a test directly, you are recommended to consult your GP or a qualified healthcare professional to review your results<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">You have read and agree to the full Terms and Conditions above<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"23\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">Your statutory right to cancel within 14 days applies, subject to the conditions set out in Section 7<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li><\/ul><p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:210,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p><p><i><span data-contrast=\"none\">Coleebri Health is the trading name of Coleebri Limited. Registered in England and Wales. CQC Registration No: <\/span><\/i>1-24249388869<\/p><p><i><span data-contrast=\"none\">Registered Manager: Guillaume Gual.<\/span><\/i><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:210,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions\u00a0 Coleebri Health \u2014 Coleebri Limited\u00a0Last updated: 3 June 2026\u00a0Version: 1.0\u00a0 These Terms and Conditions govern the provision of phlebotomy and pathology-related services to individual consumer patients by Coleebri Health. Corporate and business clients are served under a separate Service Level Agreement (SLA). By booking an appointment or placing an order, you agree&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":990262,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-989455","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>T&amp;C - Coleebri Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/health.coleebri.com\/fr\/juridique\/tc\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T&amp;C\" \/>\n<meta property=\"og:description\" content=\"Terms and Conditions\u00a0 Coleebri Health \u2014 Coleebri Limited\u00a0Last updated: 3 June 2026\u00a0Version: 1.0\u00a0 These Terms and Conditions govern the provision of phlebotomy and pathology-related services to individual consumer patients by Coleebri Health. Corporate and business clients are served under a separate Service Level Agreement (SLA). 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