{"id":991278,"date":"2025-12-12T13:57:22","date_gmt":"2025-12-12T13:57:22","guid":{"rendered":"https:\/\/health.coleebri.com\/?page_id=991278"},"modified":"2026-06-07T16:49:47","modified_gmt":"2026-06-07T16:49:47","slug":"complaints","status":"publish","type":"page","link":"https:\/\/health.coleebri.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"991278\" class=\"elementor elementor-991278\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2f6060 e-flex e-con-boxed e-con e-parent\" data-id=\"4a2f6060\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-110ab1c1 elementor-widget elementor-widget-text-editor\" data-id=\"110ab1c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\"><\/p>\n<p class=\"wp-block-paragraph\">If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways:<\/p>\n<p><\/p>\n<ul class=\"wp-block-list\"><p><\/p>\n<li>Speak to a member of the team during your visit<\/li><\/ul><ul class=\"wp-block-list\">\n<p><\/p>\n<li><a href=\"https:\/\/app.coleebri.eu\/forms\/complaint-feedback-form-r0tmol\">Use the following form<\/a><\/li>\n<p><\/p><\/ul>\n<p><\/p>\n<p class=\"wp-block-paragraph\">You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact details.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Every concern or complaint is handled with care, investigated fully, and treated as confidential. We review all feedback on a weekly basis, and when improvements are identified, we will let the individuals who raised the issue know about any actions taken.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Our service is regulated by the Care Quality Commission (CQC), which oversees and inspects healthcare providers to ensure they meet essential standards of safety and quality.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways: You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-991278","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Complaints - Coleebri Health<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/health.coleebri.com\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints\" \/>\n<meta property=\"og:description\" content=\"If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways: You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/health.coleebri.com\/en\/complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Coleebri Health\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-07T16:49:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/\",\"name\":\"Complaints - Coleebri Health\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#website\"},\"datePublished\":\"2025-12-12T13:57:22+00:00\",\"dateModified\":\"2026-06-07T16:49:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/health.coleebri.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/\",\"name\":\"Coleebri Health\",\"description\":\"Empowering potential, shaping tomorrow.\",\"publisher\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#organization\",\"name\":\"Coleebri Health\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/health.coleebri.com\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/Asset-46@3x.png\",\"contentUrl\":\"https:\\\/\\\/health.coleebri.com\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2025\\\/02\\\/Asset-46@3x.png\",\"width\":2205,\"height\":715,\"caption\":\"Coleebri Health\"},\"image\":{\"@id\":\"https:\\\/\\\/health.coleebri.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Complaints - Coleebri Health","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/health.coleebri.com\/en\/complaints\/","og_locale":"en_GB","og_type":"article","og_title":"Complaints","og_description":"If you are unhappy with any part of your experience, you are welcome to raise a concern. You can do this in several ways: You may submit a complaint anonymously if you prefer, but please be aware that we will not be able to update you about the investigation or its outcome without your contact...","og_url":"https:\/\/health.coleebri.com\/en\/complaints\/","og_site_name":"Coleebri Health","article_modified_time":"2026-06-07T16:49:47+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/health.coleebri.com\/complaints\/","url":"https:\/\/health.coleebri.com\/complaints\/","name":"Complaints - Coleebri Health","isPartOf":{"@id":"https:\/\/health.coleebri.com\/en\/#website"},"datePublished":"2025-12-12T13:57:22+00:00","dateModified":"2026-06-07T16:49:47+00:00","breadcrumb":{"@id":"https:\/\/health.coleebri.com\/complaints\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/health.coleebri.com\/complaints\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/health.coleebri.com\/complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/health.coleebri.com\/"},{"@type":"ListItem","position":2,"name":"Complaints"}]},{"@type":"WebSite","@id":"https:\/\/health.coleebri.com\/en\/#website","url":"https:\/\/health.coleebri.com\/en\/","name":"Coleebri Health","description":"Empowering potential, shaping tomorrow.","publisher":{"@id":"https:\/\/health.coleebri.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/health.coleebri.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/health.coleebri.com\/en\/#organization","name":"Coleebri Health","url":"https:\/\/health.coleebri.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/health.coleebri.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/health.coleebri.com\/wp-content\/uploads\/sites\/12\/2025\/02\/Asset-46@3x.png","contentUrl":"https:\/\/health.coleebri.com\/wp-content\/uploads\/sites\/12\/2025\/02\/Asset-46@3x.png","width":2205,"height":715,"caption":"Coleebri Health"},"image":{"@id":"https:\/\/health.coleebri.com\/en\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/pages\/991278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/comments?post=991278"}],"version-history":[{"count":5,"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/pages\/991278\/revisions"}],"predecessor-version":[{"id":991703,"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/pages\/991278\/revisions\/991703"}],"wp:attachment":[{"href":"https:\/\/health.coleebri.com\/en\/wp-json\/wp\/v2\/media?parent=991278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}